Common Problem
Why is there an error?

There are several common situations when a watch suddenly increases the travel error: Insufficient power reserve: First of all, it is necessary to check whether the power is sufficient. If the amount of exercise of an automatically winding watch is small, it may cause insufficient power reserve. You can replenish the power by manually winding the watch, and then Observe whether there continues to be a phenomenon of speed. The watch is subject to magnetism: If the hairspring of a mechanical watch is magnetized, the watch will generally move fast when it goes. Need maintenance: Lack of oil in the movement or wear and aging of internal parts may cause travel problems, and must be sent to the designated maintenance point regularly for maintenance services. Beat or impact: Mechanical watches are very sophisticated instruments. If they are hit or knocked, they may cause loosening and damage to internal parts and may cause travel problems. In addition to these common situations, the influence of some ambient temperature and the wearer's usage habits may cause an increase in travel errors. But you don't have to worry. Please send the watch to the designated maintenance point and ask a professional to inspect and adjust it to return the watch to the normal error range.

In what range is the error of a mechanical watch considered normal?

Mechanical watches rely on internal mechanical devices to control the watch's uniform and accurate travel. These mechanical devices may be affected by gravity, environmental temperature, etc. and cause errors. The error of general mechanical watches is calculated on a daily basis and varies according to the model and manufacturing quality of the movement. Swiss Federal Standard: Daily errors within 30 seconds are within the normal range.

What should I do if the automatic winding watch stops moving?

It is recommended that customers manually wind the watch first and observe the timing of the watch. The difference between automatic winding movements and manual winding movements lies in the winding method.

Manual winding watches require daily manual winding, while automatic winding watches have an internal automatic winding system that utilizes wrist movement to automatically wind.

Automatic wound watches typically have a power reserve of around 42 hours.

When the watch is not worn or the activity level is low, the power storage capacity of the automatically wound watch will be insufficient, and manual winding can be used to supplement its power storage energy.

Whether it is a manually wound or automatically wound mechanical watch, if it is not frequently used or not worn for a long time, please regularly wind the watch so that its movement rotates frequently to maintain the good operating ability of the watch movement.

What is the warranty process and policy?

We provide customers with an eight year global warranty. Watches purchased from authorized brand dealerships can enjoy the contents of the warranty service terms with a valid warranty card and invoice.

The processing cycle for repairing watches at the Sebros repair center is approximately 30 working days. Please understand;

You can also contact our after-sales service to inquire about the progress of watch maintenance and other watch maintenance information; If it is a store repair, you can directly inquire through the store.