common problem
Why is there an error?

There are several common situations when a watch suddenly increases the travel error: Insufficient power reserve: First of all, it is necessary to check whether the power is sufficient. If the amount of exercise of an automatically winding watch is small, it may cause insufficient power reserve. You can replenish the power by manually winding the watch, and then Observe whether there continues to be a phenomenon of speed. The watch is subject to magnetism: If the hairspring of a mechanical watch is magnetized, the watch will generally move fast when it goes. Need maintenance: Lack of oil in the movement or wear and aging of internal parts may cause travel problems, and must be sent to the designated maintenance point regularly for maintenance services. Beat or impact: Mechanical watches are very sophisticated instruments. If they are hit or knocked, they may cause loosening and damage to internal parts and may cause travel problems. In addition to these common situations, the influence of some ambient temperature and the wearer's usage habits may cause an increase in travel errors. But you don't have to worry. Please send the watch to the designated maintenance point and ask a professional to inspect and adjust it to return the watch to the normal error range.

In what range is the error of a mechanical watch considered normal?

Mechanical watches rely on internal mechanical devices to control the watch's uniform and accurate travel. These mechanical devices may be affected by gravity, environmental temperature, etc. and cause errors. The error of general mechanical watches is calculated on a daily basis and varies according to the model and manufacturing quality of the movement. Swiss Federal Standard: Daily errors within 30 seconds are within the normal range.

What should I do if the automatic winding watch stops?

Customers are advised to manually wind up the watch first and observe the time when the watch goes. The difference between an automatic winding movement and a manual winding movement lies in the difference in winding methods. Manually wound watches require manual winding every day, while automatically wound watches have an internal automatic winding system that uses the movement of the wrist to automatically wind the chain. Self-winding watches usually have a power reserve of about 42 hours. When the watch is not worn or the amount of activity is low, the power reserve of the watch that is automatically wound up will be insufficient, and its power reserve energy can be replenished by manual winding. Whether it is a manually wound or an automatically wound mechanical watch, if it is not used frequently or not worn for a long time, please wind the watch regularly so that its movement rotates frequently to maintain the good running ability of the watch movement.

What is the warranty process and policy?

We provide our customers with an eight-year global warranty. Watches purchased at the brand's exclusive dealership can enjoy the contents of the warranty service terms if you obtain a valid warranty card and invoice. The cycle for processing and repairing watches at the Cyberz Repair Center is about 30 working days. Please understand that you can also contact our after-sales service to inquire about the watch repair and maintenance process and other watch repair and maintenance information; if it is sent for repair by a store, you can inquire directly through the store.